Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, subscribe to our newsletter, or contact customer support.

• Personal Details: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit card details (which are securely processed and not stored on our servers).
• Pet Profiles: Information about your pets if you choose to share it (breed, age, name) to help us recommend products.

2. How We Use Your Data

We use the information we collect to provide, maintain, and improve our services. Specifically, we use it to:

• Process your transactions and send related information, including order confirmations and receipts.
• Respond to your comments, questions, and customer service requests.
• Communicate with you about products, services, offers, and events provided by Pawsitive Provisions.
• Monitor and analyze trends, usage, and activities in connection with our website.

3. Data Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., shipping partners like Canada Post, secure payment gateways).
• Legal Compliance: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

5. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request that we correct any inaccurate personal data.
• The right to request the deletion of your personal data.
• The right to opt-out of marketing communications at any time.

To exercise these rights, please contact us at privacy@pawsitiveprovisions.ca.

6. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

Last Updated: October 24, 2026